Suna10 Privacy Policy — How We Protect Your Data

Welcome to Suna10. We believe protecting your personal data is not just a legal obligation — it is an ethical responsibility. This privacy policy explains what information Suna10 collects, why we collect it, and how we keep it secure.

By using our platform, you agree to this privacy policy. If you disagree with any part of it, please contact our support team or discontinue using the platform.

This privacy policy applies to Suna10's website, mobile app, and all related services. It has been drawn up in accordance with applicable data protection laws in Bangladesh and international standards.

Suna10 only collects information that is strictly necessary. We never request excessive or irrelevant personal data. The different types of information we collect are detailed below:

Directly Provided Information

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Payment account details (Mobile Banking, Nagad, Rocket number)
• National ID or passport details (for KYC verification)
• Messages sent via live chat or support

Automatically Collected Information

Suna10 uses your data only for specific, legitimate purposes. Every use has a clear reason behind it, and we never process your information beyond what is required.

• Account Management: To facilitate registration, login, and account verification.
• Service Delivery: To manage deposits, withdrawals, and the overall gaming experience.
• KYC Verification: To confirm identity and prevent money laundering.
• Customer Support: To resolve your issues quickly and efficiently.
• Security: To detect fraud, deception, and suspicious activity.
• Legal Obligations: To comply with regulatory authority requirements.
• Personalized Experience: To send you offers and notifications based on your preferences.
• Platform Development: To analyze and improve service quality.

Suna10 does not generally share your data with third parties. However, limited information may be shared in the following specific circumstances:

Service Provider Partners

Only the minimum necessary data is shared with trusted service providers for payment processing, KYC verification, and technical support. Strict confidentiality agreements are in place with all such partners.

Legal Obligations

Data may be disclosed upon a lawful order from a Bangladeshi court or law enforcement authority. In such cases, we will share only the specific data requested — nothing more.

Anti-Money Laundering Authority

Information on suspicious transactions may be shared upon request from the Bangladesh Financial Intelligence Unit (BFIU) or an equivalent regulatory authority.

Suna10's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Type

• Required

  Essential Cookies

  Used for login sessions, security tokens, and core platform functionality. The site cannot operate without these.

• Analytics

  Performance Cookies

  Used to measure which pages are most visited and how fast the site performs.

• Preferences

  Functional Cookies

  Used to remember language preferences, theme, and personalized settings.

You can disable optional cookies at any time through your browser settings. Please note that doing so may limit certain features.

Suna10 protects your data using industry-leading technology. Our security measures are regularly verified through independent third-party audits.

• 256-bit SSL Encryption: All data transmitted via the website and app is encrypted.
• Two-Factor Authentication (2FA): An additional security layer when accessing your account.
• Firewall & DDoS Protection: Round-the-clock security monitoring on our servers.
• Data Backup: Data is backed up across multiple secure servers.
• Access Control: Only authorized personnel are permitted to access specific data.
• Regular Security Audits: External security testing is conducted every 6 months.

As a Suna10 member, you have the following rights regarding your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You can opt out of marketing communications or profiling at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

Suna10 does not retain your data longer than necessary. Each type of information has a defined retention period.

• Account Information: For the duration of active membership + 5 years after account closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: 5 years from the date of the last transaction.
• Support Conversations: Up to 2 years.
• Log Files: 90 days to 1 year.
• Cookie Information: 30 days to 1 year (depending on cookie type).

Once the retention period expires, data is automatically and securely deleted or anonymized.

Suna10 is strictly for users aged 18 and above. We never knowingly collect personal data from minors.

• Age is verified at the point of registration.
• Account registration is not permitted for users under 18 years of age.
• If any data belonging to a minor has been collected inadvertently, it will be deleted immediately upon being brought to our attention.
• If parents suspect their child is using this site, please contact us immediately.

Suna10 may update this privacy policy as needed. We will notify you of any significant changes via email or through the platform before they take effect.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Re-consent may be required for significant changes.